Refund Policy
Because many Mug Plus One products may be made or supplied to order, refund eligibility depends on the specific order circumstances. Please contact support@mugplusone.in with your order reference before returning or disputing an item.
Refund requests
Contact us by email with your order number, product details, and a clear description of the issue. We will review the request and advise the available resolution.
Damaged or incorrect items
If an item arrives damaged or materially different from the confirmed order, email us promptly with supporting photographs and your order details.
Custom or personalised orders
Custom, personalised, or made-to-order products may not be eligible for cancellation or refund after production has started unless there is a verified defect or fulfilment error.
Approved refunds
Any approved refund will be processed using the agreed payment method. Bank or payment-provider processing times may vary.
Last updated: 12 September 2026